1. Definitions
"Agreement" means The Flash Plan service agreement.
"Covered Appliance" means an appliance registered on your Service Plan.
"Customer", "you", "your" means the individual named on this Agreement.
"Engineer" means a qualified repair technician employed by or contracted to Flash Team.
"Flash Team", "we", "us", "our" means Flash Team Limited.
"Mechanical or Electrical Fault" means a breakdown that prevents the appliance from working as intended.
"Repair" means work to restore an appliance to working order.
"Service Fee" means the fixed payment for access to our repair services.
"Service Request" means your request for a Repair.
2. The Service We Provide
2.1 What We Do
When a Covered Appliance develops a Mechanical or Electrical Fault, we will:
- Arrange for an Engineer to attend your property
- Diagnose the fault
- Carry out the Repair (including parts and labour)
- Test the appliance
2.2 What's Included
Your Service Fee includes:
- Unlimited Service Requests for Covered Appliances
- Engineer attendance at your property
- All parts required for Repairs
- All labour for diagnosis and Repair
- No additional charges for Repairs
- A 6-month guarantee on completed Repairs
2.3 What's NOT Included
This Agreement does NOT provide:
- Insurance, indemnity, or financial compensation of any kind
- Cash settlements or payments instead of Repair
- Replacement of appliances
- Compensation for consequential loss or damage
- Repairs to unregistered appliances
3. Service Plans
3.1 Available Plans
Essential (£9.99/month): 1 appliance, 48-hour response
Home (£24.99/month): Up to 5 appliances, same-day priority, annual health check
Premium (£39.99/month): All appliances + boiler, same-day priority, annual boiler service, 24/7 support
3.2 Fixed Pricing
Service Fees are fixed and not based on the age of your appliances, the brand of your appliances, your location, or your previous Service Requests.
4. Exclusions
We do not provide Repairs for:
- Pre-existing faults present at the start of this Agreement
- Misuse or neglect
- Accidental damage
- External causes (power surges, flood, fire)
- Cosmetic damage that doesn't affect function
- Consumables (bulbs, batteries, filters)
- Modified appliances
- Commercial/business use appliances
- Unregistered appliances
- Repairs beyond economic value
Appliances must be under 10 years old and in working order at registration.
5. Requesting a Repair
To request a Repair, contact us by phone (0330 822 7695), online (theflashteam.co.uk/book), or through our app.
Response targets:
- Essential: Within 48 hours
- Home: Same working day
- Premium: Same day priority
6. Repairs
Our Engineer will diagnose the fault, carry out the Repair on-site, use quality parts, test the appliance, and provide a service report.
If parts are unavailable, we will inform you and explore alternatives. We do not provide replacement appliances or cash compensation.
All Repairs are guaranteed for 6 months.
7. Your Obligations
You agree to:
- Provide accurate information
- Register only eligible appliances
- Maintain appliances as per manufacturer guidance
- Provide access for appointments
- Pay Service Fees when due
8. Payment
Payment is by monthly Direct Debit or annually in advance (10% discount).
If payment fails, we will notify you. Service is suspended after 14 days and the Agreement terminates after 30 days of non-payment.
9. Term and Termination
This Agreement has a minimum term of 12 months and renews automatically.
Cooling-off period: Cancel within 14 days for a full refund (unless you've received a Repair).
After minimum term: Cancel anytime with 30 days' notice. No cancellation fee.
10. Limitation of Liability
We accept liability for negligent Repairs and direct damage caused by our negligence.
We are NOT liable for:
- Consequential loss (food spoilage, water damage, loss of earnings, inconvenience)
- Pre-existing faults
- Excluded items
- Indirect or incidental losses
Our maximum liability is limited to re-performing the Repair or refunding 12 months' Service Fees, whichever is lower.
Nothing affects your statutory consumer rights.
Contact Us
Flash Team Limited
Email: support@theflashteam.co.uk
Phone: 0330 822 7695
Website: theflashteam.co.uk
Version 1.0 | The Flash Plan is a repair service plan, not an insurance product.