Privacy Policy
Last updated: December 2024
1. Introduction
Flash Team ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website theflashteam.co.uk or use our services.
2. Information We Collect
We may collect information about you in various ways:
- Personal Data: Name, email address, phone number, postal address, and postcode when you fill in forms on our website.
- Repair Information: Details about your appliances and repair requirements.
- Usage Data: Information about how you use our website, including IP address, browser type, and pages visited.
- Cookies: We use cookies to enhance your experience. See our cookie policy below.
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our services
- Process and complete repair bookings
- Send you quotes, confirmations, and appointment reminders
- Respond to your enquiries and provide customer support
- Send you marketing communications (with your consent)
- Improve our website and services
- Comply with legal obligations
4. Legal Basis for Processing
Under GDPR, we process your personal data based on: contract performance (to provide our services), legitimate interests (to improve our services and communicate with you), consent (for marketing), and legal obligations.
5. Data Sharing
We may share your information with:
- Engineers: To fulfil your repair booking
- Service Providers: Email providers, payment processors, and analytics services
- Legal Requirements: When required by law or to protect our rights
We do not sell your personal data to third parties.
6. Data Retention
We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Booking records are kept for 7 years for tax and legal purposes. You can request deletion of your data at any time.
7. Your Rights
Under GDPR, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to processing
- Data portability
- Withdraw consent at any time
To exercise these rights, contact us at info@theflashteam.co.uk.
8. Cookies
We use the following types of cookies:
- Essential Cookies: Required for the website to function
- Analytics Cookies: Help us understand how visitors use our site (Google Analytics)
- Functional Cookies: Remember your preferences
You can control cookies through your browser settings.
9. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our website uses SSL encryption to protect data in transit.
10. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, contact us:
- Email: info@theflashteam.co.uk
- Phone: 0330 822 7695
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.