Frequently Asked Questions
Got a question? We've got answers.
Booking & Pricing
How do I book a repair?â–¼
You can book a repair by calling us on 0330 822 7695, using our online Get Your Price tool, or filling out the booking form on our website. We'll confirm your appointment within 2 hours.
Get your price nowAre your prices really fixed?â–¼
Yes! Our fixed prices include the callout, diagnosis, labour, and standard parts. If specialist parts are needed, we'll let you know the additional cost before proceeding.
What if the repair costs more than quoted?â–¼
Our quoted price is the price you pay. We won't add hidden fees. If we find a more complex issue, we'll discuss options with you before any additional work.
Do I pay upfront or after the repair?â–¼
Payment is taken after the repair is complete. We accept cash, card, and bank transfer.
What if you can't fix my appliance?â–¼
If we can't repair your appliance, you'll only be charged a diagnostic fee. We'll never charge you for work we haven't completed.
Appointments & Timing
Do you offer same-day repairs?â–¼
Yes! We offer same-day and next-day appointments subject to availability in your area. Call us for urgent repairs.
Call now for same-dayWhat are your working hours?â–¼
We're available Monday to Friday 8am-6pm and Saturday 9am-4pm. Emergency boiler callouts may be available outside these hours.
How long does a typical repair take?â–¼
Most repairs are completed within 1-2 hours. More complex repairs may take longer, and our engineer will advise you on the day.
Do I need to be home during the repair?â–¼
Yes, an adult (18+) must be present at the property to provide access and sign off on the completed work.
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Guarantee & Warranty
What guarantee do you offer?â–¼
All repairs come with a 6-month guarantee covering parts and labour. If the same fault reoccurs within this period, we'll fix it free of charge.
What's not covered by the guarantee?â–¼
The guarantee doesn't cover new faults, accidental damage, misuse, or faults caused by other issues not addressed in the original repair.
How do I make a guarantee claim?â–¼
Simply call us on 0330 822 7695 with your original repair reference number. We'll arrange a follow-up visit at no extra cost.
Engineers & Safety
Are your engineers qualified?â–¼
Yes, all our engineers are fully trained, DBS checked, and insured. Boiler engineers are Gas Safe registered.
How do I know the engineer is genuine?â–¼
Our engineers carry ID and you can verify their details by calling our office. They'll also confirm your booking reference on arrival.
Do you repair all makes and models?â–¼
We repair most major brands including Bosch, Samsung, LG, Hotpoint, Miele, Siemens, Neff, AEG, and many more.
View all servicesCoverage & Availability
What areas do you cover?â–¼
We cover most of England including London, the South East, Midlands, North West, Yorkshire, and more.
Check your postcodeDo you cover my postcode?â–¼
Check your postcode on our Coverage page or call us. We're constantly expanding our network.
Check coverageLooking for step-by-step guides?
Browse our help articles for troubleshooting tips.
Still Have Questions?
Our friendly team is here to help. Get in touch and we'll get back to you as soon as possible.